IT and digital
IT Support Consultant for Service Desk support
Imagine a future where you handle support tasks in our Service Desk team for our global IT users and participate in the ongoing development of our services
Join us in this role where you’ll handle IT support via telephone and remote tools and support users through our chat portal and service management system. In this position you’ll be part of the Global Service Desk team, but we also have colleagues in Malaysia and US and the different teams have a virtual cooperation as well as global competence and team meetings. You’ll be part of a work rotation scheme and switch between phone support, chat, dispatch, and follow-up time regarding ongoing cases. Our support setup is based on the ”First time right” principle, what means that we solve 75% of all inquiries upon first contact with Service Desk
Welcome to CC Service & Support CE
You’ll be part of Service Desk where you, together with your colleagues, will provide first and second level technical support and guidance to users. The Service Desk departments are part of the IT Service Operations department within IT. Our Service Desk teams consist of 40 employees and are located in Denmark, Malaysia, and the US. It’s an important part of our IT department which counts more than 1200 skilled and dedicated colleagues working closely together with the different business units across Northern Europe, the US, and Asia. As a team, we’re characterised by good cooperation and an environment based on mutual trust. All the team members have a development plan, and we support our colleagues in developing further in the organisation.
You’ll play an important role in:
- dispatching tickets and providing phone and chat support for IT Infrastructure and applications in Danish and English
- solving first and second level incidents and service requests
- ensuring that calls which are not solved by the Service Desk are forwarded to the correct groups
- advising, supporting, and inspiring users in their daily use of our IT systems
- ensuring that calls are recorded, solutions communicated, and tasks closed.
To succeed in the role, you:
- have a technical background in IT, e.g., IT supporter, data technician, or similar documented experience from a similar position in a large global company
- have solid experience with Windows 10, MS AD, MFA, Azure, Office 365, Citrix/VPN, ServiceNow, and ITIL processes.
Join a global leader in renewable energy
Ørsted is a growing green energy major and global leader in climate action. With us you’ll play a part in driving change towards a green energy future. You’ll grow your talent in a fast-paced and high-growth industry where you have plenty of opportunities to learn and develop through challenging assignments and industry-leading experts. Here, you can perform in a friendly work environment based on trust, respect, and collaboration.
Shape the future with us
Send your application to us no later than 16 June 2023.
Please don’t hesitate to contact Per T. Larsen, Head of Service & Support CE CC, on (Denmark +45) 99556724 from Monday to Friday between 09:00-15:00 GMT, if you’d like to know more about the position. If you need to request any adjustments or accommodations to working practices, working patterns, or the assessment or interview process, we're happy to discuss alternative arrangements.
Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country.